Terms and Conditions

Terms and Conditions

Stride

Effective Date: November 27, 2025

Please note – the below Terms and conditions do not reflect our full policies and procedures.

1. Introduction

Welcome to Stride. These Terms and Conditions govern your use of our website (www.strideyorkshire.co.uk) and the services we provide, including neurodiversity support, autism coaching, job coaching, independence coaching, ADHD support, life skills development, employment support for neurodiverse individuals, and other related services.

By accessing our website or engaging our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

2. About Our Services

Stride provides support including and akin to:

  • Neurodiversity coaching and support for individuals with autism, ADHD, dyslexia, and other neurodiverse conditions
  • Job coaching to help neurodiverse individuals succeed in employment
  • Independence coaching focused on building life skills and personal autonomy
  • Workplace support for neurodiverse employees and their employers
  • Autism-specific support tailored to individual needs
  • ADHD coaching and strategies for daily living
  • Employment readiness programs for neurodiverse job seekers
  • Educational support and advocacy services
  • Coping Strategies Support

3. Use of Website

3.1 Permitted Use

You may use our website to learn about our neurodiversity support services, autism coaching, job coaching, independence coaching, and related offerings. You agree to use the website only for lawful purposes.

3.2 Prohibited Use

You must not:

  • Use the website in any way that breaches applicable laws or regulations
  • Transmit any material that is defamatory, offensive, or otherwise objectionable
  • Attempt to gain unauthorized access to our systems
  • Reproduce, duplicate, or copy content without our express written permission

4. Service Engagement

4.1 Service Agreement

When you engage Stride Yorkshire for neurodiversity support, autism coaching, job coaching, independence coaching, or any other services, a separate service agreement will be provided detailing the specific terms of that engagement.

4.2 Client Responsibility

Clients engaging our support services agree to:

  • Provide accurate information about their needs and circumstances
  • Attend scheduled sessions or provide reasonable notice of cancellation
  • Engage actively in the coaching or support process
  • Communicate openly with their coach or support worker

5. Confidentiality and Privacy

We take your privacy seriously. All information shared during neurodiversity support sessions, autism coaching, job coaching, or independence coaching is treated as confidential, subject to legal exceptions. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your personal data.

6. Fees and Payment

6.1 Service Fees

Fees for our neurodiversity support, autism coaching, job coaching, independence coaching, and other services will be clearly communicated before engagement. Payment terms will be specified in your individual service agreement.

6.2 Cancellation Policy

Cancellations must be made at least 24 hours in advance. Late cancellations or missed appointments may incur charges as specified in your service agreement.

7. Intellectual Property

All content on www.strideyorkshire.co.uk, including text, graphics, logos, and materials related to neurodiversity support, autism coaching, job coaching, and independence coaching, is the property of Stride Yorkshire and protected by intellectual property laws.

8. Limitation of Liability

8.1 Service Provision

While we strive to provide high-quality neurodiversity support, autism coaching, job coaching, and independence coaching services, we cannot guarantee specific outcomes. Our services are designed to support individuals but results may vary.

8.2 Website Use

Stride Yorkshire will not be liable for any loss or damage arising from your use of our website, including but not limited to indirect or consequential losses.

9. Professional Standards

Our team members providing neurodiversity support, autism coaching, job coaching, and independence coaching adhere to professional standards of conduct. We are committed to:

  • Respect for neurodiverse individuals
  • Person-centered support approaches
  • Ongoing professional development in autism support, ADHD coaching, and related fields
  • Ethical practice in all support services

10. Safeguarding

Stride Yorkshire is committed to safeguarding all clients. If concerns arise regarding the safety or wellbeing of a client during neurodiversity support, autism coaching, job coaching,  independence coaching sessions, or during any other part of our support, we may need to share information with appropriate authorities in accordance with safeguarding procedures.

11. Complaints Procedure

If you are dissatisfied with our neurodiversity support, autism coaching, job coaching, independence coaching, or any other services, please contact us directly. We take all complaints seriously and will investigate and respond promptly.

12. Changes to Terms

Stride Yorkshire reserves the right to modify these Terms and Conditions at any time. Changes will be posted on www.strideyorkshire.co.uk with an updated effective date. Continued use of our website or services constitutes acceptance of modified terms.

13. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Third-Party Links

Our website may contain links to third-party websites related to neurodiversity, autism support, employment services, or other relevant resources. Stride Yorkshire is not responsible for the content or practices of these external sites.

15. Contact Information

For questions about these Terms and Conditions or our neurodiversity support, autism coaching, job coaching, independence coaching, or other services, please head to our contact us page. 

Acknowledgment: By using our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Testimonials

What has really stood out to me, compared to other support services is they genuinely care. It's not just a job. they're passionate about making a difference and didn't give up on me, even at low times, when I'd lost faith in myself. I will be forever grateful that stride became involved in my care and grateful to all stride workers, but especially Logan for the dedication and genuinely caring. Dan
I was very sceptical about starting my work with Stride, I struggled to trust professionals after past experiences. I can’t begin to list the ways that Stride have helped me, I feel like my life is back on track, and I know that I have all the support needed to get me to where I need to go in life. University finally feels like it might be a realistic goal. I am so grateful for everything! Brandon
I have had the pleasure of working with Stride Yorkshire in my journey to becoming a more inclusive employer. I knew I wanted to give adults with Autism a chance at working but was worried about my ability to support them. I was fearful of saying the wrong things, how they may manage criticism etc. Stride placed two fantastic candidates in my workplace as admin assistants, and I felt supported through the entire process, the job coaching was amazing, they took the pressure off massively from an employer’s perspective. By the time the support from Stride had finished, our eyes had been opened to the hidden ABILITIES of adults with social and learning conditions, both candidates had their own strengths, and struggles (which we knew how to support). If you are considering becoming more inclusive, and giving somebody a chance that might otherwise be overlooked, I would urge you to get in contact with Stride! Dot – Trador Print Ltd
I’ve been coming to Stride for the past couple of months and have been in the care of Logan. I’m autistic and since I left school, I’ve been lost, I don’t know what I want to do with myself, job wise and career wise, I failed in college I’ve been suffering with mental health including intrusive and obsessive thoughts brought upon by pure O, along with anxiety and depression and I didn’t have any friends after being rejected and bullied by peers time and time again. It’s been a struggle, but since I’ve been having my meetings with Logan weekly, he’s really helped me, I’m already seeing a difference, he is someone I can talk to about my mental health and help me in my recovery journey, he’s helping me come up with ideas for what kind of job I’d like and he’s introduced me to people I have common ground with and have developed friendships with. We’ve done a lot in a short time and we’ve only just begun, I feel like I’ve got a long way to go in my mental health recovery journey yet, but if anyone’s gonna get me there, it’s Logan. Adam

Are you ready to start your journey with Stride?

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